SHIPPING & RETURNS

At Bonz n Stonz, we take pride in ensuring that your orders are carefully processed and shipped in a timely manner. Our shipping methods are designed to deliver your hand-carved Pounamu Pendants, Bone, and Pāua Carvings to you with the utmost care.
We believe in keeping things simple and transparent, so you always know what to expect when you order from us.

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Our Commitment

We aim to provide transparent and reasonable shipping costs, so you can shop with confidence knowing that your items will arrive safely.
We strive to use plain, straightforward language to build trust and ensure our customers remain loyal.
If you have any questions about our shipping methods or packaging, please feel free to contact our friendly team.

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Processing & Dispatch

All orders are packaged with care and dispatched from our Greymouth studio within 2–5 working days of payment being received, unless otherwise stated on the product page or during peak periods.

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Delivery Timeframes

DestinationEstimated Delivery TimeService Type

New Zealand1–3 working days (urban) / 3–5 days (rural)Tracked Courier

Australia3–6 working daysEconomy International

Pacific Islands6–10 working daysEconomy International

USA / Canada6–12 working daysEconomy International

Europe / UK6–12 working daysEconomy International

Rest of World7–15 working daysEconomy International

Delivery times are indicative only and may vary due to customs processing, carrier delays, or public holidays.

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Shipping Fees

A flat shipping fee of NZD $[insert rate] applies to all orders placed through our online store.
This covers standard packaging, handling, and courier delivery using a tracked service.

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When Additional Costs Apply

Because each Bonz n Stonz piece is unique, some parcels vary in weight, size, or insurance value.
If the actual cost of shipping your order is higher than the flat rate — for example due to:

• Heavy or oversized parcels

• Remote or rural delivery addresses

• International destinations with carrier surcharges

• Requests for insurance, signature on delivery, or special packaging

— we’ll contact you before dispatch to confirm any additional balance required.
You can choose to:

• Pay the difference and continue with shipping, or

• Cancel your order for a full refund before it’s sent.

This ensures fair and transparent costs for both you and us.

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Precious or Fragile Goods

For high-value or delicate items, a secure handling surcharge (NZD $10 – $25) may apply to cover specialised packaging, insurance, and signature-required delivery.
You will be advised of this before your parcel is shipped.

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Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import fees, or taxes charged by their country’s border agencies.
Bonz n Stonz cannot predict or cover these charges.

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Risk, Tracking & Insurance

All parcels are sent via a tracked courier or postal service.
Once your parcel is in transit, it is under the care of the carrier.
If you would like your parcel fully insured or sent via an express courier service, please contact us before checkout.

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Lost or Damaged Parcels

If your parcel is lost, delayed, or arrives damaged, please contact us at bonznstonzonline@gmail.com within 7 days of the expected delivery date so we can investigate and assist with a claim where possible.

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Local Pickup

We offer free local pickup from our Greymouth studio by arrangement.
Select “Local Pickup” at checkout and we’ll confirm a suitable collection time.

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Policy Updates

Bonz n Stonz reserves the right to update these Shipping Terms & Conditions as needed.
The version available on our website at the time of your purchase applies to your order.